FAQs
What currency are the prices do I see in the site?
All prices are in USD
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Ussually it takes 1-3days time for your order to ship out, average shipping times are 2-7 working days.
Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us info@viraball.com
Can order be returned?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
How long does shipping take?
Shipping times vary as we do ship in whole USA from different fulfillment centers based on your location.
